Refund policy

We have a 7-day return policy for some items, which means you have 7-days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopatleciel@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopatleciel@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Due to the nature of our product, all products sold and distributed by Silk & Noir are final sale and are not available for refund. Please choose carefully. If your products are damaged upon arrival, don’t hesitate to contact us so we can resolve the issue!

There are some items that cannot be returned. Perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as anything that falls under bath & beauty products) are final sale and are not available for refund. We also cannot accept returns or refunds on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. All items that are going to be exchanged must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopatleciel@gmail.com.